Shipping & Returns

Shipping

By placing an order you take responsibility to have someone available to accept your delivery, otherwise please make sure to write in the special instructions, Authority to Leave.

Free shipping Australia wide. We pride ourselves on our fast delivery times. With our free delivery for all orders to Australian Capital Cities and major regional areas*
Place your order before 1pm on a weekday and we will pick and ship in stock items the same day (Excludes Public Holidays)

What if I won’t be available to accept delivery of my shipment?
If you know you won’t be available to accept delivery of your shipment, please make sure to write in the special instructions, Authority to Leave. If redelivery is required extra charges will apply.

Is a forklift needed to accecpt the order? 

Any larger or bulky order that will be packed on a pallet, will need a forklift to unload it from the truck. If redelivery with a tailgate truck will be needed, extra charges will apply. (if you are not sure please contact us)

What happens if an item I ordered was out of stock?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock. This will be reflected on your confirmation email, as your dispatch date will be delayed.

Is delivery to PO Boxes available?
No, unfortunately Due to our products size and weight orders cannot be delivered to PO Boxes. If redelivery is required extra charges will apply.

Enforcer Group reserves the right to cancel any order and offer a 100 % refund, if an agreement cannot be reached over the freight costs to regional areas.

Estimated shipping times on our range of stocked items are as follows:

*Due to our products size and weight it is impossible to allow for free freight to remote regional and mining areas. Please call 1300 85 40 10, to discuss our freight cost options.

Returns

WHAT can be returned?
All products are returnable, as long as they are in original packaging and unused.

WHEN do items need to be returned by?
30 Days.

WHERE do items need to be returned to?
57-67 Popes Rd, Keysborough Victoria 3173

SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?
Customer must pay for return shipping.

CREDIT for returns?
100% Credit less shipping costs.

Packing materials?
Do items need to be in orginal packaging for returns?
Yes,